Remote Monitoring & Management

At Performance Computers, LLC, we understand the increasing risk of cyber threats facing both home and business users. With new types of viruses, malware, and other malicious software constantly emerging, it is crucial to take proactive measures. Alongside Anti-Virus and Anti-Malware software, keeping web browsers and other critical software up to date is equally important. To address this challenge and provide our customers with better service, we are excited to announce our new offering: advanced security and IT management services. Our services are designed to improve device performance, helping you accomplish more in less time.

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We take a proactive approach by remotely monitoring your devices and providing automated patch management and updates. This ensures optimal security and performance. In case of device issues, our service offers faster resolution, minimizing disruption to your daily life or business operations.

With our managed service solutions, both home and business users can move away from the traditional break/fix model of IT support. By staying ahead of potential issues and addressing them quickly and efficiently, we help you maintain smooth routines. Our new service provides advanced security, IT management, and expert support. Whether you are a home or business user, we are dedicated to keeping your devices running smoothly and your data safe and secure. We are thrilled about this new offering and look forward to continuing to provide our customers with the high-quality service they expect from us.

rmm features

  • Gathering information:

    RMM can gather information about client software, hardware, and

    networks

  • Alerts:

    RMM can monitor the health and performance of systems and

    networks, and create alerts for potential issues

  • Reporting:

    RMM can provide activity reports and data, and should include

    extensive reporting options

  • Patching:

    RMM can install patches for the RMM server and its agents

  • Remote access:

    RMM can provide remote access to files on any device on the

    client’s network

  • Automation:

    RMM can automate scheduled

    maintenance tasks

  • Cost savings:

    RMM can help MSPs reduce costs associated with network maintenance

    and problem resolution

  • Visibility:

    RMM can provide visibility to all endpoints, such as computers,

    mobile devices, and company servers

How RMM Works

RMM stands for remote monitoring and management. RMM software monitors devices and applications on a network for potential problems. The software gathers information from remote endpoints and networks to assess their health. If any issues arise, the software alerts the Managed IT Services Provider (MSP). The MSP can then monitor the issue or take remote control of the device to fix the problem.

RMM software works by using an agent, which is a lightweight software installed on all devices connected to the network. The agent scans the equipment for status changes and reports back to the central monitoring console. The agent gives the technician access to the monitored remote equipment.

RMM software can also help by standardizing where information is stored and the policies and settings used across a client base. For example, RMM tools can configure standard antivirus and patch management policies that can be applied globally to endpoints.

RMM software is also referred to as remote IT management or network management.

RMM Packages

Essential

Remote Monitoring & Management with Cloud Security

Advanced

All Services in Essential Package including Ransomware Detection

Premier

Our Ultimate Package with all services

Server

All Services Except for Bitdefender Email Security

Remote Monitoring & Management (RMM)
We monitor all your endpoints in real-time & troubleshoot any issues remotely
Patch Management
Patch Management is a feature that keeps your computer up-to-date with the latest software patches & updates automatically. This is an important task as software vulnerabilities can be exploited by cybercriminals to gain unauthorized access to your systems or steal data
Pulseway Ransomware Detection
A comprehensive email protection solution that covers all email security needs. It offers your organization complete business email protection that goes beyond malware & other traditional threats such as spam, malware, large-scale phishing attacks, & malicious URLs
Bitdefender Cloud Security Antivirus
Next-generation security suite designed to help service providers protect customers endpoints against ransomware, zero-day malware, fileless attacks, & other sophisticated threats
Bitdefender Email Security
A comprehensive email protection solution that covers all email security needs. It offers your organization complete business email protection that goes beyond malware & other traditional threats such as spam, malware, large-scale phishing attacks, & malicious URLs
Bitdefender Advanced Threat Security
Bidefender’s innovative take on detecting zero-day threats. This feature monitors interactions with specific software, making sure that any abnormal behavior is stopped before it inflicts any damage
Bitdefender Endpoint Detection & Response
Integrates Bitdefender’s industry-leading machine- leaming, cloud-scanning, & sandbox analyzer to detect activity that evades traditional endpoint prevention mechanisms
Bitdefender Full Disk Encryption
Encrypts boot & non-boot volumes on fixed disks on desktop computers & Laptops & gives you simple remote management of the encryption keys

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